Hello, let us introduce ourselves!

We are watchTowr, a global cybersecurity startup redefining the External Attack Surface Management space with our Continuous Automated Red Teaming technology, the watchTowr Platform.

Cyber security veterans and technical experts, we are obsessed with building cybersecurity technology to help prevent breaches. With experience informed by years of simulating sophisticated cyber attacks against some of the world's largest banks, insurers and governments - our mission is to enable organisations to continuously understand how an attacker would successfully compromise their business, data and environment.

watchTowr was named within Gartner’s Emerging Tech Impact Radar report in 2023, and is utilised by Fortune 500 and other large enterprises globally. Our vulnerability and exploit development research is well-known and respected across the cybersecurity industry, and can be found in various news outlets - while fuelling the watchTowr Platform.

We are a young, high-energy and high-performing team delivering world-class technology to help our clients prevent breaches. We have raised a total of $29M USD to date to build our vision, and are in a high and aggressive growth phase of our journey. We are excited to continue adding colleagues to join our force of nature.

But what’s the role?

We are looking for a Senior Customer Success Manager with deep enterprise experience and a strong understanding of cybersecurity. You’ll act as a trusted advisor to our customers, helping them maximize the value of the watchTowr Platform to achieve measurable security and business outcomes.

Sounds great – what will I do?

In this role, you will partner with security leaders and technical stakeholders to drive adoption, expand value, and ensure long-term retention. You’ll work closely with our commercial and technical teams to support customers across their lifecycle, build processes alongside the Head of Customer Success, while continuously surfacing insights that inform both product direction and customer strategy.

This is a senior role for someone who thrives at the intersection of cybersecurity expertise and enterprise relationship management, ensuring that customers not only succeed with watchTowr but see us as a critical part of their security program.

Sounds perfect to me, what specifics are you looking for?

Ideal Experience

• 8+ years of experience in Customer Success roles
• Experience in cyber security industry (ideally Threat Intelligence and/or Offensive Security-type solutions), managing enterprise SaaS accounts
• Demonstrated ability to partner with C-suite and senior security stakeholders, driving renewals and expansion with measurable results.
• Strong familiarity with cybersecurity challenges, trends, and technologies, with the ability to translate complex technical insights into business outcomes.
• Track record of building and supporting onboarding, adoption, and customer value programs for enterprise solutions.
• Clear and concise communicator, both written and verbal, with strong presentation skills and the ability to adapt messaging to technical and business audiences alike.
• Active listener who can quickly identify customer pain points and translate them into actionable solutions.
• Proficient in SaaS success metrics (e.g., retention, churn, NRR, expansion, health scores) and experienced with Customer Success platforms (e.g. Gainsight, HubSpot, Vitally, Intercom, or similar).
• Strong time management and project management skills.
• A customer-centric mindset with a passion for helping customers succeed.
• Self-driven and proactive, comfortable working across global functions in a fast-paced, high-growth environment.
• Excited by the opportunity to open and support new markets, acting as a trusted partner to customers while laying the groundwork for future team expansion.

What’s in it for me?

• Competitive compensation - we believe that hard work, skills and ambition should be fairly compensated.
• Meaningful role in a company - You will be a key and early contributor to a fast-growing cybersecurity business that helps protect some of the world's largest enterprises.
• The best tools and powerful kit - we enable you with the tools to effectively fulfil your role.
• Endless opportunities – we are in a high-growth phase of our journey, and plan to promote from within as we scale.
• Work with cyber security experts – we are solving cutting-edge industry-wide cyber security challenges with some of the world’s most advanced organisations.

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watchTowr is proud to be an Equal Opportunity Employer

At watchTowr, we’re dedicated to fostering an inclusive, respectful, and diverse environment where every individual is recognised for their talent and potential. Our hiring decisions are guided by your capabilities, experience, and what you bring to the role - not by unrelated personal attributes.

We have a zero-tolerance approach to any form of discrimination or harassment. This includes - but isn’t limited to - discrimination based on race, ethnicity, religion, colour, nationality, sex, sexual orientation, gender identity or expression, age, disability, pregnancy or parental status, veteran status, or any other characteristic protected by law.

We actively encourage people from all backgrounds to apply. Even if you don’t tick every box in the job description, we’d still love to hear from you.